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Branch Manager

2 months ago

Fairfax, California, United States Dexian - Signature Consultants Full time
Job Summary:

Dexian - Signature Consultants is seeking a seasoned Branch Manager to lead our Corte Madera branch. As a key member of our team, you will be responsible for driving sales and service growth, managing a team of professionals, and ensuring exceptional customer experiences.

Key Responsibilities:
  • Hire and Develop a High-Performing Team: Recruit, train, and nurture a skilled team of professionals to deliver outstanding customer service and meet staffing requirements.
  • Lead by Example: Engage in regular developmental discussions with your team to align with their career aspirations and foster a culture of exceptional customer service.
  • Drive Sales and Service Growth: Take charge of sales and service training to ensure the highest service standards and drive core deposit growth through effective in-branch sales initiatives.
  • Monitor and Improve Branch Performance: Utilize tools like the Vital View Dashboard to keep tabs on branch performance and encourage team awareness through consistent communication.
  • Implement Policy Changes: Serve as the primary conduit for implementing policy changes from Senior Management, ensuring the team is always up-to-date.
  • Manage Performance-Related Issues: Handle performance-related issues decisively, adhering to the Bank's policies.
  • Conduct Performance Assessments: Conduct annual performance and compensation assessments for your team.
  • Ensure Compliance and Security: Command a thorough understanding of and compliance with security and safety policies.
  • Manage Branch Expenses: Set clear profitability objectives for your branch and manage expenses against the budget.
  • Ensure Branch Performance: Guarantee branch performance aligns with bank audit standards and compliance requirements.
  • Initiate Operational Improvements: Take a proactive approach to operational quality and initiate improvements as needed.
  • Oversee Daily Branch Operations: Oversee daily branch operations, including transaction approvals and report reviews.
  • Foster a Culture of Excellence: Foster a culture of exceptional customer service by setting the example and providing continuous training.
  • Address Customer Issues: Address customer issues effectively, ensuring a high level of satisfaction and retention.
  • Solve Complex Account Transactions: Engage in proactive problem-solving for complex account transactions.
  • Develop Sales and Community Engagement Strategies: Forge and execute effective sales and community engagement strategies that align with branch goals.
  • Innovate Sales Techniques: Innovate with sales techniques to capture new accounts and grow the deposit base.
  • Mentor Team Members: Mentor your team to deepen customer relationships through financial insights and product knowledge.
  • Collaborate on Sales and Marketing Initiatives: Collaborate in joint sales and marketing initiatives and cross-selling opportunities.
  • Embody CRA Policies: Embrace and endorse the Bank's CRA policies through active community engagement.
  • Commit to Community Involvement: Commit to at least 10 hours of CRA volunteer work annually, with compensated time and reimbursed mileage.
  • Supervise and Develop Team Members: Directly supervise a team of at least 2 branch employees, providing guidance and developmental opportunities.
  • Manage Employee Performance: Oversee employee performance management, including mid-year and annual evaluations.
  • Ensure Accurate Staff Timekeeping: Assure the effective scheduling and accuracy of staff timekeeping.
Requirements:
  • Demonstrated Sales Prowess: Demonstrated prowess in sales with evidence of branch growth.
  • Leadership Experience: A minimum of 7 years' experience in a branch environment and 5 years in branch management.
  • Complex Account Management: At least 3 years of managing complex business and consumer accounts.
  • Interpersonal and Communication Skills: Robust interpersonal skills and the capacity to communicate effectively both verbally and in writing.
  • Leadership and Team Development: Proven leadership in team development and customer service.
  • Recruitment, Training, and Coaching: Competency in recruitment, training, coaching, and staff performance management.
  • Community Involvement: Active engagement in local community business organizations.
  • Notary Public (Preferred): Notary Public is preferred but not required.
  • Technical Skills: Proficiency with Word, Excel, Outlook, and other banking platforms.
  • Flexibility and Availability: Flexibility with work hours to meet branch needs, including occasional extended hours.
  • Driver's License and Vehicle Insurance: Possession of a current California driver's license, reliable transportation, and adequate vehicle insurance.
About Dexian - Signature Consultants:

Dexian - Signature Consultants is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian - Signature Consultants was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian - Signature Consultants' platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian - Signature Consultants is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.