Member Success Coach

6 days ago


Antioch, California, United States AAA Northern California, Nevada & Utah Full time

Are you passionate about delivering exceptional customer service and making a real difference in the lives of our Members? Do you have excellent communication and interpersonal skills, and the ability to work independently and as part of a team?

About Us

At AAA Northern California, Nevada & Utah, we're committed to delivering exceptional service and supporting our Members in achieving their goals. We believe that our Team Members are the key to our success, and we're dedicated to providing them with the tools and resources they need to excel.

Job Description

In this role, you will be responsible for providing exceptional customer service, resolving Member complaints, and providing guidance and support to help them achieve their goals. You will also be responsible for maintaining accurate records and communicating effectively with internal stakeholders.

Responsibilities
  • Provide exceptional customer service
  • Resolve Member complaints
  • Maintain accurate records
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proven problem-solving and analytical skills
What We Offer

We offer a competitive salary, ranging from $70,000 - $90,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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