Medical Office Support Specialist

6 days ago


Lady Lake, Florida, United States The Villages Health Full time

We are seeking a skilled Medical Office Support Specialist to join our team at The Villages Health. As an Audiology Assistant, you will play a vital role in providing exceptional patient care and support to our patients.

About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members.

Job Summary

We offer a competitive salary commensurate with experience, which is approximately $45,000 - $55,000 per year based on location and qualifications.

Responsibilities:

  • Provide excellent customer service to patients by dealing with them calmly and pleasantly.
  • Schedule patient appointments and verify them through phone calls.
  • Assist patients with credit applications and process/return hearing aids for repair or credit.
  • Handle daily cash/invoice tracking and reconciling monthly cash and expenses associated with audiology program.
  • Maintain inventory and track purchase orders for supplies and equipment.
  • Perform insurance eligibility checks and complete demographic intake in EMR as necessary.
  • Document patient encounters and phone calls in EMR.
  • Coordinate 3rd party visits with vendors regarding hearing aids and inspections.
  • Greet patients and direct them appropriately.

Requirements:

  • High school diploma or equivalent; some college preferred. Certified as Audiology Assistant or obtain certification within one (1) year of employment.
  • Minimum one year clerical/billing experience in a healthcare organization.
  • Knowledge of clinic policies and procedures and overall understanding of medical office flow.
  • Proficient skills in computer programs.
  • Able to communicate effectively and work with others.

Benefits:

  • Medical, Dental & Vision Insurance
  • Matching HSA & 401k
  • PTO & Paid Holidays
  • The Villages Charter School Eligibility


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