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Child Support Specialist

2 months ago

Pascagoula, Mississippi, United States YoungWilliams Full time

About the Position

YoungWilliams is seeking a highly skilled and detail-oriented Child Support Specialist to join our team. As a Child Support Specialist, you will play a critical role in ensuring that families receive the support they need to thrive.

Key Responsibilities

  • Assess cases in accordance with state and federal policies, rules, and regulations, including location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
  • Obtain and process information necessary for the establishment of paternity and support orders, enforcement of support orders, and review/adjustment of support orders, including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
  • Conduct interviews with custodial and non-custodial parents to determine service needs and identify legal issues.
  • Access system data, including state-specific systems, and appropriate internet resources to obtain relevant case information.
  • Prepare cases and necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
  • Monitor cases for delinquencies and modifications and take enforcement actions as appropriate.
  • Calculate current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations.
  • Calculate child support arrears and other financial adjustments.
  • Complete necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
  • Respond to telephone inquiries and attend to requests for service from walk-in customers in a professional manner.
  • Record in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
  • Maintain confidentiality and security of case information.
  • Regular and timely attendance.
  • Perform other duties as may be assigned by management.

Requirements

  • Associate's degree in a related field or relevant years of experience.
  • Experience in child support enforcement or collections preferred. Familiarity with an office environment, including the use of automated systems, is desired.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.