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Residence Inn Front Desk Manager
1 week ago
Job Title: Residence Inn Front Desk Manager
">About the Job:
We are seeking a skilled and experienced Front Desk Manager to join our team at Residence Inn Fremont. As a Front Desk Manager, you will be responsible for overseeing the front desk operations and ensuring that all hotel standards are met.
Key Responsibilities:
- Oversight of front desk operations, including greeting and welcoming guests, maintaining proper operation of the PBX console, and ensuring that all hotel standards are met (if applicable).
- Supervision of front desk staff, including training, coaching, and performance management.
- Monitoring and controlling front desk expenses, including supplies, equipment, and utilities.
- Coordinating with other departments, including housekeeping, food and beverage, and engineering, to ensure seamless guest experiences.
- Ensuring that all guest complaints and issues are resolved promptly and efficiently.
- Collaboration with the hotel's leadership team to develop and implement strategies to improve hotel performance and revenue.
Requirements:
- Minimum of 3 years of experience in a similar role, preferably in the hospitality industry.
- Proven track record of successfully managing front desk operations and supervising staff.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Knowledge of hospitality technology, including property management systems and point-of-sale systems.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Estimated Salary: $60,000 - $75,000 per year