IT Operations Specialist

6 days ago


Jacksonville, Florida, United States HCLTech Full time

We are seeking a highly skilled IT Operations Specialist to join our team at HCLTech. This role will involve providing Level 3 operational support for the Bank's VDI products and services.

As an IT Operations Specialist, you will be responsible for supporting the recruitment, provision and management of Level 2 and Level 3 global teams to support the Bank's AVD 24 x 7 follow-the-sun environment.

You will also manage and run production environments that deliver the Bank's AVD products, maintain and execute all DR activities in support of in scope products, and partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products.

To succeed in this role, you will need a background in SRE or DevOps in AVD, experience supporting large organizations in globally diverse locations, knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems.

You should also have at least three years' experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments, as well as experience setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like Systrack, New Relic, Azure Monitor, AVD Insights, and Citrix Analytics.

Average salary for this position is estimated to be around $55k per annum, plus benefits, making it a great opportunity for those looking to advance their careers in IT operations.



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