Customer Service Team Lead

1 week ago


White Haven, Pennsylvania, United States Rite Aid Full time
Job Summary

We are seeking a Customer Service Team Lead to join our team at Rite Aid.

About the Role

This is a supervisory position that requires leadership skills, excellent communication, and customer service abilities. The successful candidate will be responsible for supervising Store Associates and assisting with daily store operations. This role offers a unique opportunity to provide direction where needed and serve as an ongoing example of superior customer service.

About You

To be considered for this role, you must have a high school diploma or equivalent and at least one year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level. You should be able to supervise and help Store Associates with daily operational tasks, assist customers with their shopping needs, and tend to merchandising tasks via plan-o-gram.

Responsibilities
  • Supervise and assist Store Associates with daily operational tasks
  • Assist customers with their shopping needs and transactions
  • Tend to merchandising tasks via plan-o-gram
  • Perform proper receiving and stocking procedures
  • Count and reconcile cash register drawers
  • Prepare deposits and order change from the bank
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
  • Maintain a safe, clean, and pleasing environment for customers and associates
  • Design a monthly schedule and assign work to foster an efficient and effective workflow
Benefits

Rite Aid offers competitive health plans, generous paid time off, 401K matching, and career growth opportunities. We support personal growth and achievements, and we dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.

The estimated salary range for this position is $45,000 - $60,000 per annum, depending on experience and qualifications. If you are a motivated individual who enjoys helping others, please consider joining our team as a Customer Service Team Lead.



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