Healthcare Call Center Professional

1 week ago


Torrance, California, United States Benevolence Health Centers Full time
Job Summary

We are seeking an experienced Call Center Representative to join our team at Benevolence Health Centers. This role requires the staff to perform a variety of job activities in patient appointment scheduling, telephone operation, and provider template implementation.

Responsibilities:

  • Answer all incoming calls, direct questions and messages to appropriate staff or department, and provide information to existing and potential patients regarding clinic services.
  • Assist with appointment-related information for both internal and external customers, including in-person presence at assigned locations.
  • Develop, implement, and communicate provider templates as assigned by the supervisor.
  • Confirm appointments for the coming day(s) by calling patients and cancel/reschedule appointments as directed.
  • Verify patient insurance eligibility as needed.
  • Generate printed appointment schedules for the next day(s) and provide copies to relevant departments and staff.
  • Maintain a professional, friendly, and courteous attitude in the performance of duties.
  • Handle patient information with utmost respect and confidentiality.
  • Support the Center's mission of quality care and patient satisfaction projects.
  • Other duties as assigned.

Requirements:

  • A high school diploma or equivalency is required.
  • Knowledge of medical terminology is necessary.
  • The ability to read, write, and speak English and Spanish is essential.
  • Experience with multi-button telephones, computers, and other business equipment is required.
  • Learning the Center's computer and telephone system within three months of hire is mandatory.
  • Demonstrating excellent telephone and customer service relation skills is crucial.

Estimated Salary Range: $35,000 - $50,000 per annum, depending on experience.



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