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Night Audit Clerk

2 months ago

Whitestown, Indiana, United States Home2 Suites by Hilton Whitestown, IN Full time
Job Title: Night Audit Clerk

Job Summary:

We are seeking a highly skilled and detail-oriented Night Audit Clerk to join our team at Home2 Suites by Hilton Whitestown, IN. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and guest services during the overnight shift.

Key Responsibilities:

  • Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and processing payments.
  • Revenue Management: Monitor and manage hotel revenue, including processing cash and credit transactions, and ensuring accurate accounting and reporting.
  • Communication: Maintain effective communication with other departments, including housekeeping, maintenance, and management, to ensure seamless operations.
  • Problem-Solving: Troubleshoot and resolve guest complaints and issues in a professional and courteous manner.

Requirements:

  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality setting, preferably in a front desk or night audit role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Certifications: Basic computer skills and knowledge of hotel management systems.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team-Driven Culture: A team-driven culture that values collaboration and mutual respect.