Operations Manager
1 month ago
At American Freight, we are seeking an experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales and operational execution, managing warehouse and delivery teams, and ensuring the overall success of our stores.
Responsibilities:- Lead by example and promote our Code of Conduct and cultural values across all team members.
- Manage warehouse and delivery teams to ensure proper staffing, achievement of labor plan, and execution of backroom standards.
- Oversee the delivery team to ensure program operates per company process, proper staffing, compliance with all delivery regulations, and efficiency and optimization of delivery services.
- Execute all daily store operational activities and ensure all Activity Planner tasks are completed and signed-off by the due date.
- Minimize shrink and damage expense by maintaining strong operational processes and asset protection controls.
- Maintain inventory accuracy by ensuring accurate cycle counts, scan receiving, and fulfillment processes are completed.
- Oversee the shipping and receiving process, including Purchase Orders, Transfer Orders, and Reverse Flow process.
- Train and coach team to minimize product damages and employee accidents.
- Assist in leading the store to achieve business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.
- Manage the overall customer experience, including online customer reviews and delivery experiences.
- Responsible for staging Delivery/Customer Pickup merchandise and systemic fulfillment of all delivered orders.
- Act as the Manager on Duty.
- High School Diploma or Equivalent required, bachelor's degree preferred.
- Previous experience as a Warehouse Lead or Sales Lead, with experience in retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards.
- Ability to work a flexible schedule, including evenings and most weekends.
- Excellent customer service and communication skills.
- Desire and ability to move forward within the organization.
- Strong leadership, coaching, and associate development skills.
- Action-oriented, with strong skills in execution.
- Computer literacy, with Excel/Word/Handheld Unit experience preferred.
- Strong drive for results.
- Ability to manage multiple priorities simultaneously.
- Knowledge of retail business and store operations.
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
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