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Support Services Leadership Role

3 weeks ago

Westlake Village, California, United States GTRC Services, Inc. Full time
About the Opportunity:

We are seeking a highly experienced IT professional to lead our Technology Support Services team at GTRC Services, Inc. As a senior manager, you will be responsible for developing and implementing strategies to improve team performance and efficiency, providing coaching and mentoring to team members, and maintaining open communication with stakeholders.

Responsibilities:
  • Leadership & Team Management:
    • Develop and implement strategies to improve team performance and efficiency.
    • Provide coaching and mentoring to team members to enhance their technical skills and knowledge.
    • Maintain open communication with stakeholders to ensure alignment and expectations are met.
  • Operational Excellence & Process Improvement:
    • Design and implement process improvements to increase productivity and reduce costs.
    • Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
    • Analyze data to identify trends and areas for improvement.
  • Technology Support & Service Delivery:
    • Oversee the delivery of technology support services to meet business objectives.
    • Develop and manage relationships with internal stakeholders to ensure effective service delivery.
    • Stay up-to-date with industry trends and technologies to ensure GTRC Services, Inc. remains competitive.