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Sales Floor Manager

1 week ago

North Bend, Washington, United States Carter's Full time

Carter's is a leading North American apparel retailer, dedicated to providing quality products for babies and young children. As an Assistant Store Manager, you will play a key role in driving sales and customer satisfaction.

Job Summary

We are seeking an experienced Sales Floor Manager to lead our retail team. In this role, you will be responsible for executing workforce management strategies to ensure a genuine customer focus on the sales floor. You will welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits.

About Carter's

Carter's is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands include Carter's and OshKosh B'gosh, which are sold in leading department stores, national chains, and specialty retailers domestically and internationally.

Key Responsibilities
  • Execute workforce management to ensure a genuine customer focus on the sales floor
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omnichannel experience while coaching others to success
  • Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
Qualifications
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • Demonstrated leadership, supervisory, and customer engagement skills
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • Minimum of 1 year of retail or related management experience