Customer Experience Specialist

6 days ago


Harrisonville, Missouri, United States Sapp Bros. Full time

About the Role

The Customer Experience Specialist is responsible for delivering outstanding customer service and ensuring that our guests have a positive experience at Sapp Bros. This includes greeting every guest with a smile, thanking them for their business, and inviting them back.

Responsibilities:

  • Greet every guest with a smile and thank them for their business
  • Put away shipments and maintain a clean and organized workspace
  • Clean restrooms and wipe down menu boards
  • Attend crew safety meetings and participate in ongoing training
  • Continually push yourself and others to meet and exceed speed of service goals
  • Identify and resolve bottlenecks in food preparation to increase speed of service
  • Taking initiative to immediately report violations of safety, sanitation, or security policies to restaurant management and performing short-term solutions
  • Complete checklists and procedures for cash reporting, inventory control, and scheduling during your shift
  • Seek coaching from others to increase your understanding of restaurant financial controls
  • Perform all duties assigned by your management team

Requirements:

  • Minimum 16 years of age
  • Willingness and ability to learn
  • Strong team-working skills
  • Willings to adhere to the dress code and to maintain a high level of personal hygiene
  • Ability to stand for long periods of time and to lift up to 25 pounds
  • Ability to provide proper documentation establishing your identity and eligibility to be legally employed in the United States
  • Willings to undergo a criminal background, drug screen and employment reference check

Physical Demands:

Regularly required to stand, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with arms and hands. Regularly required to lift and / or move items up to 25 pounds. Occasionally required to lift and / or move items up to 65 pounds.



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