Customer Experience Specialist
6 days ago
About the Role
The Customer Experience Specialist is responsible for delivering outstanding customer service and ensuring that our guests have a positive experience at Sapp Bros. This includes greeting every guest with a smile, thanking them for their business, and inviting them back.
Responsibilities:
- Greet every guest with a smile and thank them for their business
- Put away shipments and maintain a clean and organized workspace
- Clean restrooms and wipe down menu boards
- Attend crew safety meetings and participate in ongoing training
- Continually push yourself and others to meet and exceed speed of service goals
- Identify and resolve bottlenecks in food preparation to increase speed of service
- Taking initiative to immediately report violations of safety, sanitation, or security policies to restaurant management and performing short-term solutions
- Complete checklists and procedures for cash reporting, inventory control, and scheduling during your shift
- Seek coaching from others to increase your understanding of restaurant financial controls
- Perform all duties assigned by your management team
Requirements:
- Minimum 16 years of age
- Willingness and ability to learn
- Strong team-working skills
- Willings to adhere to the dress code and to maintain a high level of personal hygiene
- Ability to stand for long periods of time and to lift up to 25 pounds
- Ability to provide proper documentation establishing your identity and eligibility to be legally employed in the United States
- Willings to undergo a criminal background, drug screen and employment reference check
Physical Demands:
Regularly required to stand, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with arms and hands. Regularly required to lift and / or move items up to 25 pounds. Occasionally required to lift and / or move items up to 65 pounds.
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