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Brass Poppy Server

1 month ago

Austin, Texas, United States Sage Hospitality Group Full time
Job Overview

At Sage Hospitality Group, we're seeking a talented Brass Poppy Server to join our team at the Hotel Van Zandt in Austin, Texas. As a key member of our restaurant team, you'll provide exceptional food service to our guests, ensuring a memorable experience that exceeds their expectations.

Responsibilities

  • Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorize menu items, recipes, and daily specials to answer questions and make recommendations to customers.
  • Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area to ensure a clean, presentable, and attractive facility that meets state and local health board requirements.
  • Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receive proper payment from guests and ensure accuracy of guest checks and method of payment to safeguard customer and company interests.
  • Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service, and facility.
  • Respond to customer inquiries and comments in person and on the phone by providing timely and knowledgeable information to provide quality customer service.
  • Present a clean and professional appearance at all times.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.

Qualifications

Education/Formal Training
High school education or equivalent.

Experience
Previous experience in a similar position of 3 months or longer.

Knowledge/Skills

  • Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
  • Standard cash-handling procedures.
  • Fluency in oral and written English.
  • Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions.
  • Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift.
  • Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing - during preparation, during service hours, or during expediting.
  • Moderate hearing to hear customers, supervisors, and communicate with other staff.
  • Excellent vision to see that product is prepared appropriately.
  • Moderate comprehension and literacy to read use records and all special requests.
  • Ability to perform multiple tasks at one time, follow verbal and written instruction, and communicate both verbally and in writing.
  • Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Salary
USD $7.2- USD $7.25 /Hr.

ID: _ _

Position Type: _Regular Part-Time_

Property
: _Hotel Van Zandt_

Outlet: _Restaurant_

Category: _Restaurant Operations_

Min: _USD $7.25/Hr._

Max: _USD $7.25/Hr._

Tipped Position: _Yes_

_Address_
: _605 Davis St_

_City_
: _Austin_

_State_
: _Texas_

EOE Protected Veterans/Disability