IT Operations Manager

1 week ago


Columbia, Maryland, United States AT&T Full time

**IT Service Delivery**

At AT&T Global Public Sector, we are committed to delivering exceptional service to our customers. We provide secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.

Job Role

We are seeking a highly skilled SLA Data Analyst to join our team. The successful candidate will be responsible for managing performance against service level targets and directing the researching, recommending, documenting, and implementation of changes to processes, procedures, and systems to enhance service delivery.

Key Responsibilities:

  1. Gather, process, and analyze data into information and knowledge to support operations and business decisions.
  2. Use enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow.
  3. Interact with clients to establish, maintain, and modernize clear business-based targets for service levels and ensure delivery of services is properly assessed, monitored, and managed against these targets.
  4. Work with the service delivery organization and service managers to manage performance against service level targets.
  5. Directs the researching, recommending, documenting, and implementation of changes to processes, procedures, and systems to enhance service delivery.

Requirements

  • A minimum of two years of experience in a related field.
  • A bachelor's degree from an accredited college or university.
  • 8570 Certification is desired.

Why Choose AT&T

We offer a competitive salary and a comprehensive benefits package that includes:

  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
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