Principal Technical Services Engineer

5 days ago

Phoenix, Arizona, United States HealthEdge Full time
Job Title: Principal Technical Services Engineer

At HealthEdge, we are seeking a highly skilled Principal Technical Services Engineer to join our team. As a key member of our technical services team, you will be responsible for providing advanced application support for state-of-the-art healthcare applications.

About the Role:

The Principal Technical Services Engineer will be responsible for:

  • Providing expert-level support and solutions for complex technical issues, ensuring timely and effective resolution.
  • Recognizing and analyzing complex problems, providing strategic solutions and communicating findings to customers and product development teams.
  • Managing and prioritizing multiple high-impact requests, ensuring timely and effective resolution.
  • Conducting in-depth root cause analysis and correlation of system and application issues, driving long-term solutions.
  • Driving improved service delivery and operational efficiencies through creative and assertive problem-solving.
  • Developing a deep understanding of both business and product problems, providing insights to enhance customer satisfaction.
  • Mentoring and providing guidance to others on the team through team troubleshooting, knowledge sharing sessions, buddy programs, and subject matter expert ownership areas.
  • Ensuring compliance with HealthEdge policies and procedures, including those governing the handling of PHI and PII.
Requirements:

To be successful in this role, you will need:

  • Bachelor's Degree in Computer Science, Electronics, or a related field.
  • 7+ years of experience supporting mission-critical, multi-tiered enterprise applications.
  • Exceptional written and oral communication skills, with the ability to articulate complex concepts to diverse audiences.
  • Advanced knowledge of SQL and webservices, Linux, Windows, Weblogic, App Dynamics.
  • Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries.
  • Proven ability to thrive in a fast-paced, dynamic environment.
  • Flexibility to provide 24x7 on-call client support on a rotational basis.
About HealthEdge:

HealthEdge is a leading provider of healthcare software solutions, committed to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace, where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional technical services and are looking for a challenging and rewarding role, please submit your application.

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