Field Operations Manager
1 week ago
FiOptix Inc is seeking a highly skilled and experienced Field Supervisor to oversee the daily activities of installation technicians. The ideal candidate will have a strong background in satellite installation, CATV, and telecommunications, with a proven track record of driving technician performance and ensuring customer satisfaction.
Key Responsibilities- Collaborate with local management to plan and execute daily operations
- Drive technician performance metrics to ensure high customer satisfaction
- Promote a safety-first culture and ensure adherence to Company safety practices
- Provide exceptional customer service to internal and external customers
- Review and manage quality of work performed, identifying training needs as required
- Conduct regular job safety observations and vehicle inspections
- Handle escalated customer concerns and document correspondence
- Document and report job accidents, injuries, and damage claims
- Ensure technicians have required safety gear, tools, and training
- Establish and manage subcontractor relationships
- Metrics and reporting
- Carry out supervisory duties in accordance with Company objectives, policies, and applicable laws
- Plan, assign, and direct work; interview, hire, train, evaluate performance, reward, and discipline employees
- Partner with local management and Human Resources to resolve escalated employee matters
- High school diploma or related trade school education
- Three to five years' experience in satellite installation, CATV, and/or telecommunications
- One-year supervisory experience
- Computer and Microsoft Office proficiency
- Advanced understanding of satellite installation, upgrade, and service
- Excellent interpersonal and customer service skills
- Ability to multi-task, work independently, and lead teams
- Must be able to pass pre-employment screening, including background and drug testing
- Must have a valid driver's license and meet Company driving requirements
- Must be in good physical condition, with ability to stoop, crawl, bend, squat, and lift 80 lbs
- Ability to work outdoors in various weather conditions
- Ability to work in confined spaces
- Ability to climb and carry a 28-foot ladder and work at heights
- Ability to stand for long periods on varied surfaces
- Ability to work long and unpredictable hours
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Airport Operations Manager
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Operations Manager
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