Field Operations Manager

1 week ago


Sanford, Florida, United States FiOptix Full time
Job Overview

FiOptix Inc is seeking a highly skilled and experienced Field Supervisor to oversee the daily activities of installation technicians. The ideal candidate will have a strong background in satellite installation, CATV, and telecommunications, with a proven track record of driving technician performance and ensuring customer satisfaction.

Key Responsibilities
  • Collaborate with local management to plan and execute daily operations
  • Drive technician performance metrics to ensure high customer satisfaction
  • Promote a safety-first culture and ensure adherence to Company safety practices
  • Provide exceptional customer service to internal and external customers
  • Review and manage quality of work performed, identifying training needs as required
  • Conduct regular job safety observations and vehicle inspections
  • Handle escalated customer concerns and document correspondence
  • Document and report job accidents, injuries, and damage claims
  • Ensure technicians have required safety gear, tools, and training
  • Establish and manage subcontractor relationships
  • Metrics and reporting
Supervisory Responsibilities
  • Carry out supervisory duties in accordance with Company objectives, policies, and applicable laws
  • Plan, assign, and direct work; interview, hire, train, evaluate performance, reward, and discipline employees
  • Partner with local management and Human Resources to resolve escalated employee matters
Requirements
  • High school diploma or related trade school education
  • Three to five years' experience in satellite installation, CATV, and/or telecommunications
  • One-year supervisory experience
  • Computer and Microsoft Office proficiency
  • Advanced understanding of satellite installation, upgrade, and service
  • Excellent interpersonal and customer service skills
  • Ability to multi-task, work independently, and lead teams
Physical Requirements
  • Must be able to pass pre-employment screening, including background and drug testing
  • Must have a valid driver's license and meet Company driving requirements
  • Must be in good physical condition, with ability to stoop, crawl, bend, squat, and lift 80 lbs
  • Ability to work outdoors in various weather conditions
  • Ability to work in confined spaces
  • Ability to climb and carry a 28-foot ladder and work at heights
  • Ability to stand for long periods on varied surfaces
  • Ability to work long and unpredictable hours


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