We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

• Greet customers in our lobbies and provide personalized service to meet their needs
• Demonstrate how to use our mobile app and ATMs to complete simple transactions
• Create amazing experiences for our customers by providing personalized advice and solutions
• Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
• Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations

As a Citizens Teller, you will have the opportunity to make a real difference in the lives of our customers and be part of a dynamic team that values diversity, equity and inclusion. You will receive:

• Meaningful work and relationships with customers and colleagues
• Commitment to community through volunteer opportunities and donation matching
• Career opportunities, rewards and upskilling through training and development resources
• Exceptional benefits, including comprehensive health care coverage and a 401K with corporate match

To be successful in this role, you will need:

• A high school degree or GED
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric approach to deliver exceptional service
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, which can include weekends and evenings

Before applying, please set aside 30-45 minutes to prepare for the self-guided assessment, which includes questions and games. Find a quiet place to record and be camera-ready. You will need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You will answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. Share your skills and experience, and bring your personality to the interview.