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Workforce Scheduling Team Lead

2 months ago

Racine, Wisconsin, United States Uline, Inc. Full time
Job Summary

As a Workforce Scheduling Team Lead at Uline, Inc., you will play a critical role in ensuring the efficient management of our call center team's staffing needs. This position requires a strong leader who can guide and support the WFM scheduling team in achieving our goals for exceptional customer service.

Key Responsibilities
  • Manage WFM Schedulers' performance by tracking and reporting team productivity and accuracy.
  • Review processes and procedures to recommend efficiencies and productivity improvements to management.
  • Train WFM schedulers on company policies and procedures.
  • Handle any WFM scheduling-related issues with management.
  • Provide weekly scheduling support.
Requirements
  • High school diploma or equivalent.
  • Bachelor's degree preferred.
  • 2+ years of scheduling experience.
  • WFM experience preferred.
  • Demonstrated team leadership experience.
  • Ability to evaluate data to identify trends.
  • Excellent problem-solving, organizational, and communication skills.
Benefits
  • Complete medical, dental, vision, and life insurance coverage.
  • 401(k) with 6% employer match.
  • Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.