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Help Desk Representative
1 week ago
We are seeking a highly motivated and detail-oriented Help Desk Representative to join our team at Nekoosa Coated Products. As a key member of our customer support team, you will be responsible for providing timely and professional assistance to customers via phone, email, or chat.
Job Responsibilities:- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing accurate information regarding products, services, orders, shipping, technical support, and company policies.
- Collaborating with cross-functional teams to resolve complex customer issues.
- Previous experience in a customer service, call center environment is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to multitask and manage time efficiently.
- Competitive compensation and benefits package.
- Opportunities for career growth and development.
- A collaborative and dynamic work environment.
