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Retail Assistant Manager

2 months ago

Miami Beach, Florida, United States American Eagle Outfitters Full time
Job Overview

POSITION SUMMARY:

The Retail Assistant Manager plays a crucial role in supporting the Store Manager with the daily functions of the retail establishment. This position is responsible for aiding the Store Manager in achieving sales objectives, maintaining merchandising standards, and ensuring operational excellence by effectively leading a high-performing team. The Retail Assistant Manager is expected to exemplify the core values and customer-first behaviors in all interactions to foster a positive shopping experience.

POSITION TITLE: Retail Assistant Manager

REPORTS TO: Store Manager

STATUS: Full Time Non Exempt

SUPERVISES: Store Associates

KEY RESPONSIBILITIES:

Leadership
  • Inspire and motivate the team by articulating a clear vision that aligns with the company's core values.
  • Serve as the leader on duty, consistently demonstrating the brand's customer service standards.
  • Set clear expectations and hold the team accountable for meeting performance and behavior standards.
  • Foster strong relationships with associates, peers, and supervisors to cultivate a high-performing and customer-focused culture.
  • Engage in productive weekly leadership meetings.
  • Actively seek opportunities for personal growth and development to enhance leadership skills.
Results Orientation
  • Assist the Store Manager in executing both short-term and long-term business strategies to drive key performance indicators and capitalize on business opportunities.
  • Effectively manage payroll and scheduling to optimize productivity and meet daily targets.
  • Analyze sales reports and trends to make informed business decisions that enhance results.
  • Utilize technology to improve customer engagement and drive performance metrics.
  • Contribute to achieving all financial targets related to revenue and expenses.
  • Build customer loyalty through exceptional in-store experiences and effective use of social media.
Talent Development
  • Recruit, hire, and develop sales associates to ensure adequate staffing for business needs.
  • Train and coach the team, providing constructive feedback to enhance performance.
  • Support the annual performance review process for associates.
  • Promote employee engagement by recognizing outstanding contributions.
  • Execute all responsibilities assigned by the Store Manager.
  • Ensure compliance with all employment practices and policies.
  • Identify and address customer and performance issues promptly, collaborating with management for resolution.
Operational Excellence
  • Maintain the company's brand standards by ensuring a neat, organized, and safe environment for customers and employees.
  • Ensure visual merchandising directives are executed effectively within designated timelines.
  • Analyze merchandise reports to make strategic merchandising decisions that enhance sales.
  • Oversee the efficient handling of merchandise, from receipt to sales floor presentation, while adhering to operational procedures.
  • Support management in maintaining compliance with audit standards and loss prevention protocols.
QUALIFICATIONS:
  • High school diploma or equivalent required.
  • Preferred 2+ years of retail or management experience.
  • Proven ability to lead and delegate effectively.
  • Strong capability to develop and mentor others.
  • Knowledge of employment laws and compliance requirements.
  • Demonstrated skills in time management, organization, and problem-solving.
  • Strong business acumen and communication skills.
  • Able to manage multiple tasks in a fast-paced environment.
  • Flexible availability to meet business needs, including evenings and weekends.
  • Proficient in technology and computer systems.
About Us

Todd Snyder is an American menswear brand based in New York City, dedicated to redefining modern American style. Since the launch of the eponymous label in 2011, we have focused on creating stylish and innovative wardrobe essentials for the modern gentleman. Our team is passionate about blending heritage craftsmanship with contemporary aesthetics, believing that the importance of dressing well and cultivating a unique personal style is timeless.

We operate numerous stores across the United States, recognized as innovative retail hubs by leading publications. Todd Snyder is an Equal Opportunity Employer, committed to a diverse and inclusive workplace, ensuring compliance with all equal employment opportunity laws.