Customer Service Representative

3 days ago


Myrtle Beach, South Carolina, United States CarMax Full time
{"About this role": "As a Customer Specialist at CarMax, you will be empowered to provide an exceptional customer experience by acting as a guide and offering support during every step of our customers' journey. You will work to ensure each customer has a positive experience buying and selling cars, while communicating and partnering effectively with teams across the organization.", "Key Responsibilities": "
  • Provide exceptional customer service by guiding customers through the sales process, from sale to test drives and financing applications.
  • Conduct vehicle condition assessments, collecting and recording information to perform customer appraisals.
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory.
  • Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices for retail service work performed.
", "Requirements": "
  • Demonstrate exceptional communication skills and confidence in self, the product, and CarMax.
  • Build and maintain strong relationships with customers and colleagues.
  • Balance customer needs with business requirements when making decisions.
  • Seek to fully understand and meet customer needs, creating win-win solutions to customer issues.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Read, interpret, and transcribe data to maintain accurate records.
", "About CarMax": "CarMax disrupted the auto industry by delivering an honest, transparent, and high-integrity experience customers want and deserve. We are a team of over 25,000 associates working together to deliver iconic customer experiences and help every associate grow their career and achieve their best."}

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