Medical Assistant

3 weeks ago


Honolulu, Hawaii, United States Waikiki Health Center Full time
Job Title: Call Center Associate

We are seeking a highly skilled and customer-focused Call Center Associate to join our team at Waikiki Health Center. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, insurance providers, and other stakeholders.

Key Responsibilities:
  • Answer and respond to incoming calls in a timely and professional manner.
  • Use our ATHENA System and Electronic Medical Records (EMR) system to access patient data, schedule appointments, and perform other tasks as needed.
  • Verify patient demographics and maintain accurate records.
  • Maintain a clean and organized workspace, adhering to our high standards of cleanliness and safety.
  • Uphold patient confidentiality and maintain a professional demeanor at all times.
Requirements:
  • High school graduate or equivalent required.
  • One year of customer service experience or call center environment preferred.
  • Familiarity with common software programs, including Microsoft Word, Excel, and Outlook.
  • Ability to quickly learn new computer systems and software.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A competitive hourly rate of $20.00.
  • A 40-hour workweek with some Saturdays required.
  • A comprehensive benefits package, including health insurance, paid holidays, and a 403(b) retirement plan.
  • Opportunities for professional growth and development.

Waikiki Health Center is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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