Healthcare Support Professional
2 weeks ago
We are seeking a skilled Healthcare Customer Service Representative to join our team in Tempe, AZ.
This is a full-time, on-site position with a competitive salary and comprehensive benefits package.
About the RoleThe successful candidate will be responsible for providing exceptional customer service to members and patients via chat, email, and inbound calls. Key responsibilities include:
- Responding to general inquiries related to insurance, billing, appointment management, and prior authorizations.
- Coordinating care among care partners such as pharmacies, testing laboratories, specialists, and insurance providers.
- Resolving technical issues and finding solutions to improve member experience.
- Becoming proficient in navigating our systems, including RingCentral, Slack, G-Suite, Zoom, and our Electronic Medical Record System.
We offer a range of benefits to support your career growth and well-being, including:
- A competitive salary of $19.25 per hour, increasing to $20.00 per hour once permanent.
- 1.25 shift differential pay for weekend or after-hours work, up to $24.00 per hour.
- Endless career advancement opportunities within a growing and dynamic company.
- A brand-new working environment in downtown Tempe.
- Paid sabbatical leave after 5 and 10 years of service.
- An Employee Assistance Program for confidential advice and support.
- Competitive medical, dental, and vision plans.
- Free memberships and pre-tax commuter benefits.
- PTO cash outs and paid life and disability insurance.
- A 401(k) matching program.
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