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Business Analyst

2 months ago

Draper, Utah, United States Collabera Full time

About the Role:

We are seeking a highly skilled Business Analyst to join our team at Collabera. As a key member of our ARC Analyst team, you will play a critical role in ensuring that our call routing strategies meet our client service level agreements.

Your primary objective will be to guarantee that customers are connected to qualified agents quickly and accurately. To achieve this, you will need to analyze real-time and historical data to verify routing results and maintain up-to-date call system role changes and permission changes.

This is a remote position, allowing you to work from the comfort of your own environment. As a Business Analyst, you will have the opportunity to work with a variety of data sets and develop your analytical skills.

Key Responsibilities:

  • Analyze and interpret complex data sets to inform business decisions
  • Develop and maintain call routing strategies to meet client service level agreements
  • Collaborate with cross-functional teams to drive business results
  • Identify and implement process improvements to increase efficiency and productivity

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Excel and other data analysis tools

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment