Customer Experience Representative

3 weeks ago


Naples, Florida, United States The Moorings Park Institute Incorporated Full time

The Moorings Park Institute Incorporated is a renowned Life Plan organization with three unique campuses located in Naples, Florida. As a Customer Experience Representative, you will play a vital role in creating a positive and memorable experience for our residents and guests.

Job Description

This position requires excellent communication and interpersonal skills, as you will be interacting with residents, guests, and team members on a daily basis. You will be responsible for greeting visitors, validating visitor information, and communicating emergency information to relevant parties.

Key Responsibilities
  • Greet visitors and offer assistance as needed
  • Validate visitor information and notify relevant parties
  • Provide resident engagement and answer inquiries in a timely manner
  • Communicate emergency information to residents, guests, and team members
  • Perform administrative tasks for supervisors, residents, and guests
  • Receive and distribute mail and other deliveries
  • Offer recommendations and personal services to residents and guests
  • Maintain work area cleanliness and orderliness

We estimate the salary for this position to be around $45,000-$55,000 per year, depending on experience and qualifications.

Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to follow instructions and work independently
  • Knowledge of local attractions and events a plus
Benefits

At The Moorings Park Institute Incorporated, we offer a comprehensive benefits package, including health and dental insurance, vision insurance, life insurance, and short-term disability coverage. We also provide a generous PTO program, an HSA with employer contribution, and a retirement plan with employer match.



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