Concierge

2 weeks ago


Waimea, Hawaii, United States Auberge Resorts Full time
Job Description

Role Summary

The Concierge is responsible for providing exceptional personalized travel experiences for our guests. This role requires a passion for travel, meticulous planning, and a keen understanding of local excursions and activities.

Key Responsibilities

  • Collaborate with guests to understand their visit preferences, interests, and budgets, tailoring itineraries to meet their unique expectations.
  • Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries.
  • Coordinate transportation, accommodations, activities, and other travel logistics to create comprehensive and seamless itineraries.
  • Develop and manage guests' travel budgets, providing options and ensuring alignment with clients' preferences.
  • Create detailed and visually appealing itineraries, including relevant information such as reservations, contact details, and essential travel documents, while maintaining clear and effective communication with clients.

Requirements

  • Previous experience in a customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Knowledge of local attractions, restaurants, and transportation options.
  • Strong organizational skills and the ability to multitask.
  • Proficiency in Microsoft Office and reservation management software.
  • Flexible schedule, including evenings, weekends, and holidays.

About Auberge Resorts Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

Equal Opportunity Employer

Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. We comply with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.



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