Client Advisor

2 weeks ago

Richmond, Virginia, United States VinFast Full time
About the Role

VinFast is seeking a highly motivated and experienced Client Advisor to join our team. As a Client Advisor, you will be responsible for managing the sales cycle from prospect to purchase, tracking all client and sales activity, and providing a client experience consistent with the VinFast US brand and vision.

Key Responsibilities
  • Represent the values of VinFast US with every client interaction by displaying deep passion and generating excitement with clients
  • Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
  • Continually demonstrate excellence in all work activities, adhere to all VinFast US brand standards and store safety
  • Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase
  • Master and maintain familiarity with all VinFast product features and functionality
  • Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
  • Work with fellow Client Advisors with customer purchasing cycle and addressing questions to finalize purchase
  • Collaborate with team members in other functional and areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
  • Contribute to a positive, innovative, and inclusive work environment
  • Partner with Store Management, Regional Management, Human Resources, and Facilities as required
  • Perform other related duties as assigned
Requirements
  • Bachelor's Degree preferred
  • 1+ years of experience in retail, client services, or sales
  • Experience managing a sales pipeline in various CRM applications and lead management software
  • Professional communicator with verbal and written communication, along with interpersonal skills
  • High level of attention to detail and organization
  • Ability to obtain and maintain a DMV Vehicle Salesperson License
  • Valid driver's license and 2 years of driving experience with a clean driving record
  • Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers, as well as existing clients
  • Automotive experience a plus
  • Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
  • Flexibility with work hours and weekends
  • Experience in a start-up environment is a plus
Compensation

VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The starting pay for this role is $30.00/hr.

About VinFast

Welcome to the Future of Mobility. VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam. VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

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