Call Center Manager Lead

3 weeks ago


GondrecourtleChâteau, Grand Est, United States PCs for People Full time

We are seeking a seasoned Call Center Manager Lead to join our team at PCs for People. This key position is responsible for supporting customer service activities across multiple sites by directing and overseeing team members, resolving customer inquiries, and ensuring consistent delivery of quality service.

About the Role
  • The ideal candidate will have a strong background in team leadership, coaching, and performance management.
  • They will possess excellent verbal communication skills, both written and oral, and be able to interact with direct reports effectively.
  • Strong analytical thinking, self-direction, and self-motivation are essential qualities for this role.

The successful candidate will thrive in a fast-paced environment, work well under pressure, and have the ability to implement solutions creatively.



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