Member Experience Representative

2 weeks ago


Foley, Alabama, United States Alabama Credit Union Full time
About the Role

At Alabama Credit Union, we strive to create an environment that fosters growth, learning, and community involvement. As a Member Experience Representative, you will play a vital role in serving our members at the Foley Branch in Foley, Alabama.

Key Responsibilities
  • Engage members by onboarding them with Alabama Credit Union, opening new accounts, and providing a relationship-building experience.
  • Assist members with loan requests and financial transactions, including cash handling and negotiable instruments.
  • Provide opportunities for members to utilize additional products and services offered by Alabama Credit Union.
  • Accurately and efficiently conduct deposits and withdrawals, post credit card payments and balance transfers, and receive debit card and check orders.
Requirements
  • High school diploma or equivalent.
  • Excellent customer service skills.
  • Cash handling experience.
  • Good computer skills, including Microsoft Office products and web-based applications.
  • Ability to follow lengthy procedures for account opening.
  • Ability to describe and sell products and services to members.
  • Ability to change focus efficiently in a fast-paced environment.
Preferred Qualifications
  • One to three years of similar or related experience.
  • Bilingual (Spanish) is a plus.
Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.


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