Retail Store Operations Manager
2 weeks ago
The Retail Sales Operations Manager is responsible for managing the day-to-day operations of an Altice USA Retail Store(s), focusing on best practices and instilling a sales culture.
Key Responsibilities- Ensure adherence to documented policies and procedures
- Meet and exceed sales and revenue goals by focusing on quality assurance and customer satisfaction
- Serve as the key liaison between Corporate, Field Management, Marketing, and Sales Operations
- Execute sales policy, process, and procedure, documentation, and communication of corporate initiatives
- Work collaboratively with all stakeholders to ensure the retail location(s) are operationally ready daily
- Build a high-performing sales team that consistently drives sales, promotes Optimum services, and enhances the customer experience
- Use state-of-the-art reporting metrics to ensure compliance with Company goals and standards
- Must be flexible to work weekends and holidays as business needs dictate
- Bachelor's degree in Business preferred or equivalent work experience
- Minimum 10 years business management experience with increasing levels of responsibility
- Data analysis and interpretation skills
- Ethical standards and professional demeanor
- Ability to communicate effectively via email, chat, in person, and by phone
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Proven ability to close performance gaps
- Proficient in Word, Excel, PowerPoint, and SharePoint
- Valid Driver License and ability to travel from one location to another as needed
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership.
Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers.
Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.
Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.
These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
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