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Guest Experience Advocate

2 months ago

Westborough, Massachusetts, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional guest experience by providing personalized service, resolving guest concerns, and promoting our products and services.

Key Responsibilities
  • Provide exceptional guest service by greeting, thanking, and engaging with guests in a genuine and welcoming manner.
  • Resolve guest concerns and issues in a timely and professional manner, ensuring a positive guest experience.
  • Promote and sell our products and services, including our loyalty program and digital services.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Maintain a clean and organized work area, including restocking supplies and maintaining a safe and secure environment.
What We're Looking For

We're looking for a Guest Advocate who is passionate about delivering exceptional guest service, has excellent communication and problem-solving skills, and is able to work in a fast-paced environment. If you're a team player who is committed to making a positive impact on our guests, we encourage you to apply.

Requirements
  • Ability to communicate effectively with guests and team members.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.