Tax Office Operations Manager

3 days ago


Aurora, Illinois, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will play a critical role in ensuring exceptional client service and operational excellence during tax season.

Key Responsibilities
  • Support the Multi-Unit Team Leader in managing daily office operations, including scheduling, client service, and quality control.
  • Lead by example, providing guidance and coaching to tax office associates to ensure consistent execution of Service Standards and exceptional client experiences.
  • Serve as the primary point of contact for onsite escalated client service concerns, resolving issues promptly and professionally.
  • Collaborate with the Multi-Unit Team Leader and District General Manager to ensure seamless execution of office operations and client service initiatives.
  • Develop and maintain a positive and inclusive work environment, fostering a culture of trust, care, and connections among team members.
Requirements
  • 1-2 years of experience in customer service or a related field.
  • Strong organizational and leadership skills, with the ability to plan and manage day-to-day office operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and clients.
  • Computer proficiency with Microsoft Office and other relevant software.
  • Ability to work a flexible schedule, including evenings and weekends, during tax season.
What We Offer

At H&R Block, we believe in investing in our people and providing a comprehensive benefits package that supports their total well-being. Our benefits include:

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
Why Join Our Team?

At H&R Block, we are committed to building a connected culture that values diversity, inclusion, and belonging. We believe in empowering our associates to grow and develop their skills, and we offer a range of opportunities for professional development and career advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.


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