Tax Office Operations Manager
3 days ago
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will play a critical role in ensuring exceptional client service and operational excellence during tax season.
Key Responsibilities- Support the Multi-Unit Team Leader in managing daily office operations, including scheduling, client service, and quality control.
- Lead by example, providing guidance and coaching to tax office associates to ensure consistent execution of Service Standards and exceptional client experiences.
- Serve as the primary point of contact for onsite escalated client service concerns, resolving issues promptly and professionally.
- Collaborate with the Multi-Unit Team Leader and District General Manager to ensure seamless execution of office operations and client service initiatives.
- Develop and maintain a positive and inclusive work environment, fostering a culture of trust, care, and connections among team members.
- 1-2 years of experience in customer service or a related field.
- Strong organizational and leadership skills, with the ability to plan and manage day-to-day office operations.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and clients.
- Computer proficiency with Microsoft Office and other relevant software.
- Ability to work a flexible schedule, including evenings and weekends, during tax season.
At H&R Block, we believe in investing in our people and providing a comprehensive benefits package that supports their total well-being. Our benefits include:
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
At H&R Block, we are committed to building a connected culture that values diversity, inclusion, and belonging. We believe in empowering our associates to grow and develop their skills, and we offer a range of opportunities for professional development and career advancement.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.
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