Quality Assurance Specialist

2 weeks ago


Jackson, Tennessee, United States Interstate Building MTC, Inc. Full time
Job Summary

Interstate Building MTC, Inc. is seeking a highly motivated and experienced Quality Assurance Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness, safety, and conduct in our facilities.

Key Responsibilities
  • Perform site surveys and audits to identify areas for improvement
  • Create and implement action plans to address unsatisfactory buildings
  • Conduct monthly servicing of assigned locations, including daily visits and inspections
  • Complete service inspections and maintain accurate documentation
  • Support cleaning staff and evaluate employees who require additional training
  • Provide direct and indirect support to the Operations Manager, including performing Operations Manager-related duties as needed
  • Coordinate and schedule special project work for assigned buildings
  • Communicate and work closely with the home office to improve operations and employee experience
  • Maintain and order cleaning supplies and inventory
  • Schedule and train new janitorial staff members
  • Uphold the highest standards of cleanliness, safety, and conduct
Requirements
  • 3-5 years' experience working in the janitorial industry
  • Previous experience managing a janitorial team through motivation, coaching, and development
  • Ability to anticipate customer needs and change goals and direction quickly
  • Proven experience supervising housekeeping departments of 15+ employees
  • Ability to maintain a budget and sell additional services to clients
  • Willingness and ability to travel to multiple buildings daily
  • Proven comfort and experience interacting effectively with all levels of management, guests, associates, and clientele
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility
  • Bilingual (English/Spanish) a plus
  • Proficiency with general office PC applications and MS Office Suite
  • Demonstrated excellent written and verbal communication skills
  • Proven job reliability, diligence, dedication, and attention to detail

Interstate Building MTC, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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