Retail Sales and Support Team Member

3 days ago


Altamonte Springs, Florida, United States Massage Envy Full time
About the Job

We are seeking a skilled Customer Experience Representative to join our team at Massage Envy Altamonte Springs.

In this role, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.

Our ideal candidate has excellent math and computer skills, great people skills, and the ability to multitask. If you have a passion for helping others and are committed to delivering an excellent experience, we encourage you to apply.

**Job Description:*

  1. Provide outstanding customer service and help everyone feel valued and understood
  2. Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  3. Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  4. Help grow and retain a client base both in-person and through phone/email outreach

About Our Company

Massage Envy is a leading provider of massage therapy and wellness services. Our company culture emphasizes the importance of teamwork, open communication, and employee growth and development.



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