Call Center Operations Manager
1 week ago
The University of Kansas Health System seeks a highly skilled Call Center Shift Supervisor to oversee the daily operations of our call center. As a key member of our team, you will be responsible for ensuring exceptional customer service and maintaining high levels of productivity.
About the Role
This is a full-time position that requires 2 years of experience in a supervisory role in a call center, switchboard, or dispatch environment. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with diverse populations. Strong computer skills and knowledge of software systems are also essential.
Key Responsibilities
- Provide daily supervision of call center employees, promoting good leadership skills and encouraging customer service focus.
- Manage staff to achieve above-average service levels, including abandonment rate, hold time, wait time, and customer satisfaction.
- Prepare and reconcile daily, weekly, and monthly reports on call center statistics, emergency code activations, and employee performance.
- Develop and implement effective training programs for new hires and existing staff, ensuring they possess the necessary skills and knowledge to excel in their roles.
- Collaborate with the Call Center Manager and HR department to address disciplinary actions, attendance issues, and performance concerns.
- Work closely with other departments to identify areas for improvement and develop strategies to enhance operating efficiency.
Requirements
- High School Graduate or equivalent required; Associate's degree preferred.
- 2+ years of supervisory experience in a call center or related field.
- Excellent typing, grammar, and spelling skills, with strong attention to detail.
Compensation
The salary for this position is estimated to be around $60,000-$70,000 per year, depending on qualifications and experience.
-
Collision Center Manager
7 days ago
Kansas City, Kansas, United States B Street Collsion Center Full timeLeadership Opportunity at B Street Collision CenterJob Summary: We are seeking an experienced Shop Manager to lead our team-based repair process, implement policies, and maintain a positive culture in a fast-paced auto collision center.About the Role:We are looking for a results-driven leader who can effectively manage shop operations, ensuring quality...
-
Pest Management Specialist
4 days ago
Kansas City, Kansas, United States Overland Park Garden Center Full timeAbout the RoleWe are seeking a highly skilled Pest Management Specialist to join our team at Overland Park Garden Center. In this role, you will be responsible for maintaining the health of our crops and ensuring that our production processes meet regulatory guidelines.Key ResponsibilitiesMaintain proper inventory levels of chemicals and personal protective...
-
Retail and Attractions Operations Manager
5 days ago
Kansas City, Kansas, United States Great Wolf Lodge Full timeAbout Great Wolf LodgeGreat Wolf Lodge is a family-friendly resort that offers an immersive experience for its guests. As a Retail and Attractions Operations Manager, you will be responsible for leading the daily retail and attractions operations to ensure a successful execution of all lodge safety and service standards.Job SummaryThe Retail and Attractions...
-
Operating Room Nurse Specialist
7 days ago
Kansas City, Kansas, United States Providence Medical Center Full timeAt Providence Medical Center in Kansas City, we are renowned for our exceptional patient care and extensive range of services. From emergency services and general surgery to heart and vascular care, the Spine, and Joint Centers, we offer everything you need under one roof.We are a community-focused organization dedicated to giving back and providing...
-
Kansas City, Kansas, United States Providence Medical Center Full timeJob SummaryWe are seeking a highly skilled Nurse Supervisor to lead our weekend operations at Providence Medical Center in Kansas City. This part-time position involves overseeing nursing staff and ensuring high standards of care during Saturday and Sunday shifts.
-
Restaurant Operations Manager
3 days ago
Kansas City, Kansas, United States Five Guys Full timeAs a Restaurant Operations Manager at Five Guys, you'll have the opportunity to take on a leadership role and oversee the day-to-day operations of our bustling restaurant.Job SummaryWe're seeking a highly motivated and experienced individual to join our team as a Restaurant Operations Manager. In this role, you'll be responsible for ensuring that all aspects...
-
Restaurant Operations Manager
1 week ago
Kansas City, Kansas, United States Checkers & Rally's Full timeCheckers & Rally's seeks a highly skilled and experienced Restaurant Operations Manager to join our team. This key role is responsible for overseeing the overall operations of our restaurant, ensuring exceptional guest satisfaction, and driving sales growth.About UsWe are a fast-paced and dynamic company dedicated to serving our franchisees, teams, and...
-
Hospitality Operations Manager
1 week ago
Kansas City, Kansas, United States Great Wolf Lodge Full timeJob OverviewWe are seeking an experienced Hospitality Operations Manager to lead our retail and attractions teams at Great Wolf Lodge. As a key member of our management team, you will be responsible for ensuring the success of our daily operations, while providing exceptional guest experiences.
-
Operating Room Nurse
7 days ago
Kansas City, Kansas, United States Providence Medical Center- Kansas City Full timeOverviewAt Providence Medical Center- Kansas City, we are seeking a skilled Operating Room Nurse to join our surgical team. This is an exciting opportunity for a dedicated and compassionate nurse to make a difference in the lives of our patients.
-
Nurse Operations Manager
7 days ago
Kansas City, Kansas, United States NPAworldwide Full timeAbout NPAworldwideNPAworldwide is a leading recruitment agency that specializes in placing nurses in top healthcare organizations around the world.Job DescriptionWe are seeking an experienced RN Clinical Nurse Coordinator to join our team as a Nurse Operations Manager. This is a key role within our organization, responsible for ensuring high-quality patient...
-
Integrated Pest Management Specialist
7 days ago
Kansas City, Kansas, United States Overland Park Garden Center Full time**About the Role:**We are seeking a highly skilled Integrated Pest Management (IPM) Supervisor to join our team at Overland Park Garden Center. This is an excellent opportunity for individuals with experience in horticulture, greenhouse production, or related fields.**Job Overview:**This full-time position will be responsible for assisting the Head Grower...
-
Operating Room Nurse
1 week ago
Kansas City, Kansas, United States Providence Medical Center Kansas Full timeJob DescriptionCompany OverviewProvidence Medical Center Kansas is a leading healthcare provider dedicated to delivering high-quality patient care.Salary and BenefitsThe estimated salary for this position is $1606.5 per week, which translates to approximately $83,822 per year, based on a 40-hour workweek and considering health insurance elections by the...
-
Plant Operations Finance Manager
1 week ago
Kansas City, Kansas, United States Jobot Full timeWe are seeking a seasoned financial professional to join our fast-paced manufacturing team in Kansas City as a Permanent Plant Controller. This is a unique opportunity to apply your skills and knowledge in a challenging and rewarding environment, with plenty of scope for professional growth and development.Job SummaryThe successful candidate will play a...
-
Industrial Operations Manager
7 days ago
Kansas City, Kansas, United States Korn Ferry Full timeLeadership Opportunity in Building MaterialsKorn Ferry is seeking an experienced Industrial Operations Manager to lead our manufacturing facility in Kansas City, Kansas.This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for improving operations and driving business results. If you...
-
Senior Commercial Loan Operations Manager
7 days ago
Kansas City, Kansas, United States Security Bank of Kansas City Full timeAbout Security Bank of Kansas CitySecurity Bank of Kansas City is a community bank dedicated to providing excellent customer service and financial solutions to our customers. We are committed to making a positive impact in the communities we serve.Job SummaryWe are seeking a highly motivated and experienced Senior Commercial Loan Operations Manager to join...
-
Boiler Operations Specialist
7 days ago
Kansas City, Kansas, United States Harcros Chemicals Full timeJob Summary:The Boiler Operator role at Harcros Chemicals is a critical position responsible for operating natural gas-fired boilers to generate steam for heating buildings, industrial processes, and tank farms. Reporting to the Site Manager, this dedicated professional will be responsible for ensuring the safe and efficient operation of boiler systems,...
-
Shift Manager
7 days ago
Kansas City, Kansas, United States Hollywood Casino at Kansas Speedway Full timeWe are seeking a highly skilled Shift Manager to lead our security operations team at Hollywood Casino at Kansas Speedway. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.Job Description:As a Shift Manager, you will be responsible for overseeing the day-to-day operations of our security...
-
Business Operations Manager
5 days ago
Kansas City, Kansas, United States The University of Kansas Health System Full timeJob OverviewWe are seeking a highly skilled Business Operations Manager to join our team at The University of Kansas Health System. This role is responsible for coordinating and directing all operating, medical, and personnel functions as assigned, related to the quality and delivery of care.
-
Kansas City, Kansas, United States The University of Kansas Hospital Full timeJob Overview:The University of Kansas Hospital seeks an experienced Healthcare Administrator to oversee the operations and personnel functions of our institution. As a key member of our leadership team, you will play a vital role in ensuring the delivery of high-quality care to our patients.About the Role:This is a full-time position that requires a...
-
Kansas City, Kansas, United States PENN Entertainment, Inc. Full timeJob OverviewPENN Entertainment, Inc. is seeking an experienced Facilities Shift Manager to oversee the day-to-day operations of our facilities team.