Fleet Operations Manager

2 weeks ago

Cleveland, Ohio, United States World Group , Inc. Full time
About World Group, Inc.

World Group, Inc. is a leading provider of supply chain and logistics solutions, with a portfolio of globally trusted brands that deliver end-to-end solutions to customers worldwide. With a rich history dating back over 60 years, we have established ourselves as a pioneer in vessel agency services on the Great Lakes.

Our Culture

Our award-winning culture is anchored in our people, who bring passion and dedication to every aspect of our business. We pride ourselves on our commitment to customer satisfaction, safety, and innovation, and we are constantly seeking talented individuals to join our team.

About This Role

We are currently seeking a highly motivated and experienced Fleet Manager to join our team at our new terminal in Cleveland. As a Fleet Manager, you will be responsible for leading our fleet of owner-operators, ensuring effective and efficient delivery performance, and maximizing profitability and compliance with regulations.

Key Responsibilities
  • Provide leadership and supervision to our fleet of owner-operators
  • Monitor and ensure effective and efficient delivery performance, fleet profitability, and compliance with regulations
  • Assign equipment as needed
  • Maximize efficiency and profitability of every delivery
  • Oversee fair and equitable distribution of loads amongst contractors
  • Plan and execute order of deliveries to create efficient load drop-offs and pick-ups
  • Ability to accept and decline loads and coordinate with the Customer Success team
  • Negotiate rates with contractors outside of the ICOA
  • Develop lasting relationships with fleet of contractors to improve performance and encourage retention
  • Resolve customer/terminal/rail disputes involving contractors
  • Monitor contractor's compliance and use discretion to take appropriate action related to the following: DOT and compliance regulations, controlled substance suspicion, hours of service, vehicle compliance
  • Coordinate required training for fleet of contractors
Requirements
  • HS diploma required
  • Alignment with World Group, Inc.'s purpose, brand promise, and core values
  • 2-5 years of intermodal/container transportation experience
  • Working knowledge of DOT regulations
  • Experience working with fleet of contractors/owner operators
  • Exemplary customer service and interpersonal skills
  • Excellent verbal and written communication skills with the ability to convey information to customers and owner-operators in a clear, focused, and concise manner
  • Strategic thinker who is comfortable in a fast-paced, always-on, deadline-driven environment
  • Ability to effectively prioritize and accurately execute time-sensitive tasks
  • Computerized dispatch skills (experience using TMS)
  • Strong computer skills and experience using MS Outlook, Excel, Teams, and Word
Benefits
  • Competitive compensation
  • Comprehensive Benefits package:
    • Medical, Prescription, Dental, Vision
    • Life, AD&D, & Disability insurance
    • Employee Assistance Program
    • Financial planning
401(k) plan with up to 6% company matchPaid Time OffFlexible work arrangementsInternal Mobility & professional development opportunitiesTuition assistanceBonus Eligibility

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