IT Support Professional
1 week ago
We are seeking an IT Technical Support Specialist to join Safe Streets USA LLC in Rexburg, Idaho.
About the PositionThe estimated annual salary for this position is around $55,000 - $70,000 depending on experience.
Job DescriptionMain Responsibilities:
- Troubleshooting and Support: Diagnose and resolve hardware and software problems in a timely manner.
- Customer Communication: Communicate effectively with customers and other departments, both verbally and in writing.
- System Monitoring: Monitor and respond to system alerts and notifications to identify and resolve potential issues.
- Documentation: Document all technical support activities, including troubleshooting steps and resolutions, in our ticketing system.
- Inventory Management: Maintain inventory of hardware and software assets, including tracking and ordering necessary supplies.
- Technical Guidance: Provide technical support and guidance to users over the phone, via remote access, through email, or in person to resolve various computer and network-related issues.
- Hardware and Software Installation: Perform installation, troubleshooting, and support for desktop and laptop computers. OSes include Windows 10/11, macOS and Linux.
- How-to Documentation: Develop how-to documentation for frequently asked questions.
- Preventative Maintenance: Perform preventative maintenance, including patching, checking, and maintenance of workstations, printers, and peripherals.
- On-call Support: Provide overnight on-call every few weeks.
Necessary Skills and Qualifications:
- Problem-solving: The ability to analyze and resolve problems independently and in a timely manner.
- Customer Service: Personable and effective customer service attitude with advanced listening skills.
- Teamwork: Strong interpersonal skills and ability to work effectively in a team environment.
- Networking: Familiarity with networking concepts, including IP, subnetting, and DNS.
- Communication: Effective communication skills, both verbal and written, with the ability to communicate with individuals at all levels of the organization.
- Issue Handling: Ability to handle issues via telephone and/or remote support tools.
- Basic Knowledge: Basic understanding of computer hardware, software, and various technologies, including Microsoft Windows operating systems, Microsoft Server, TCP/IP, switches, routers, firewalls, macOS, Linux, and VPNs.
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