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Training Specialist Manager
3 weeks ago
Visby Medical is a cutting-edge biotech startup driven by a vision to revolutionize infectious disease diagnosis. Our innovative single-use PCR platform has the potential to disrupt traditional testing models and redefine the way we approach healthcare.
We're seeking an experienced Senior Customer Training Specialist to join our commercial organization, specifically within the Training Department. This is a remote position that can be based anywhere on the East coast of the US.
In this role, you will play a vital part in delivering engaging and interactive training sessions, utilizing both virtual and in-person formats, to ensure alignment with company goals and objectives. Your expertise will be essential in developing impactful training content that supports the successful adoption of Visby products.
Key Responsibilities:- Training Program Development: Collaborate with the Technical Training Manager and various departments to identify customer training needs and develop relevant and effective training content.
- Training Delivery: Conduct captivating training sessions using a range of instructional techniques and delivery methods, including virtual training platforms and in-person training, to equip customers with the necessary knowledge and skills.
- Logistics Coordination: Assist in coordinating logistics for training sessions, including scheduling, travel arrangements, setup, and equipment preparation, to ensure seamless execution of training events.
- Compliance and Recordkeeping: Ensure all training activities comply with regulatory requirements and industry standards, and maintain accurate records of training activities and participant progress for reporting and auditing purposes.
- Customer Support: Provide expert guidance and support to customers and Sales Managers regarding training, implementation, and adoption strategies, addressing any questions or concerns to facilitate a seamless customer experience.
- Training Evaluation: Evaluate the effectiveness of training initiatives through feedback mechanisms, assessments, and performance metrics, and make recommendations for continuous improvement.
