Front Desk Associate

3 weeks ago


York, Pennsylvania, United States Hollywood Casino York Full time

**Responsibilities and Requirements:**

  • Provide exceptional guest service by greeting patrons, answering questions, and resolving issues in a professional and courteous manner.
  • Process transactions accurately and efficiently, including cash handling, chip exchanges, and gaming voucher transactions.
  • Assist customers with enrolling, changing, or redeeming player's club benefits, ensuring that all interactions are conducted in a positive and helpful manner.
  • Develop a thorough understanding of player's club promotions and events to provide informed recommendations to guests.
  • Maintain accurate records and reports related to transactions, player activity, and other relevant metrics.


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