Senior IT Support Specialist

1 week ago


Duluth, Minnesota, United States Next Ventures Full time
Senior Service Desk Analyst

We are seeking a highly skilled Senior Service Desk Analyst to join our team at Next Ventures in Duluth, GA. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide advanced technical support for Windows workstations, software, and connectivity issues.
  • Troubleshoot complex problems with Microsoft Office and other business applications.
  • Manage IT inventory, licenses, services, and support incidents.
  • Respond to service requests and escalate tickets to tier 3 as needed.
  • Document all actions taken on ticket requests in real-time.

Requirements:

  • 3+ years of experience in a similar role.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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