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Service Excellence Specialist

2 months ago

Dallas, Texas, United States Mexican Sugar Full time

Mexican Sugar is on the lookout for dedicated individuals who can create memorable experiences for our guests seeking a vibrant and authentic Latin atmosphere. Our establishment is committed to delivering delightful Mexican cuisine paired with anticipatory service that meets our guests' needs seamlessly.

Key Responsibilities:

  • Exhibit a genuine enthusiasm for providing service that is warm, welcoming, and attentive to guests' desires.
  • Demonstrate thorough knowledge of our menu items, including their origins, pronunciations, and ingredients.
  • Suggest ideal beverages for various occasions, whether it be a handcrafted margarita, a rich red wine, or selections from our extensive tequila collection.
  • Foster relationships with guests through attentive service that is both bilingual and meticulous, ensuring a relaxed yet professional atmosphere.
  • Encourage collaboration among team members by being a reliable resource for assistance.
  • Balance exceptional service with operational efficiency.

Qualifications:

  • At least two (2) years of experience in a serving role; experience in high-end casual or fine dining is preferred.
  • High School diploma or equivalent is required.
  • Proficiency in reading, writing, and speaking English is essential.
  • Ability to communicate in Spanish is advantageous.
  • Must be capable of standing for extended periods and lifting a minimum of 50 lbs.
  • Familiarity with using knives and other necessary equipment for task execution.
  • Maintain current Food Handler's Certification and TABC Certification; adhere to proper sanitation practices and regulations regarding alcohol service.