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Experienced Personal Banker II Floater

2 months ago


Cherokee, Oklahoma, United States Gateway First Bank Full time

Join Gateway First Bank as a Personal Banker II Floater

Seize the chance to advance your career in the banking sector with Gateway First Bank. We are on the lookout for a Personal Banker II Floater who possesses a minimum of 2 years of experience in banking, customer service, or retail.

This role will primarily operate from various locations and will involve managing a range of banking transactions. Additionally, the position requires travel to other banking centers as needed for coverage. Floaters will receive supplementary compensation for their flexibility. Bilingual candidates are encouraged to apply, although it is not a requirement.

JOB OVERVIEW:

The Personal Banker II Floater is tasked with consistently presenting a positive first impression to all customers and visitors as the main point of contact. This role is crucial in developing strong customer relationships by identifying their needs and providing accurate assistance with transactions, account services, and product knowledge.

KEY RESPONSIBILITIES:

  • Provide support across branches as needed to meet staffing requirements.
  • Deliver exceptional customer service, ensuring a positive experience for every customer interaction.
  • Welcome customers and foster a customer-centric atmosphere.
  • Establish and nurture relationships with customers to identify suitable financial products and services.
  • Assist customers with selecting financial services, including online banking, BillPay, e-statements, and mobile deposit options.
  • Efficiently process customer transactions in a fast-paced environment.
  • Maintain accuracy by balancing and reconciling cash drawers.
  • Address and resolve customer inquiries and issues both in-branch and over the phone.
  • Ensure adherence to all bank policies, procedures, and regulatory requirements.
  • Remain vigilant regarding potential suspicious activities and report any concerns to the appropriate department.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • Comprehensive understanding of banking products and services.
  • Solid knowledge of retail banking policies and practices.
  • Self-driven with outstanding interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to maintain a friendly and enthusiastic demeanor in a dynamic environment.

GATEWAY VALUES:

We are committed to being growth-oriented, making a difference, having a proactive attitude, being team players, and being street smart.

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent.
  • 2-4 years of experience in banking.
  • Preferred experience in sales and operations.

ADDITIONAL REQUIREMENTS:

Flexibility to work additional hours as necessary. Punctuality and attendance are critical to this role. Must handle sensitive and confidential information with care.

NOTE: The responsibilities and qualifications outlined here are intended to provide a general overview of the position. They are not exhaustive and may be subject to change as directed by management.