Technical Support Specialist

1 day ago


West Chester, Pennsylvania, United States Compunnel Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Compunnel. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving technical issues and ensuring seamless customer experiences.

Key Responsibilities:
  • Customer Interaction & Service: Serve as the first point of contact for customers, building strong relationships and providing solutions to their needs.
  • Troubleshooting & Diagnostic Support: Analyze customer issues, interpret electronic tool results and provide accurate documentation.
  • Work Order & Documentation Management: Create and manage work orders, ensure accurate record-keeping and provide status updates to customers.
  • Escalation & Issue Resolution: Identify complex technical issues, escalate when necessary and maintain timely response to customer concerns.

Requirements include a high school diploma or equivalent education/experience, significant relevant work experience in customer service, diagnostics or a related field, proficiency in computer applications and service management systems, and strong organizational skills.



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