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Customer Service Representative

2 months ago

Chicago, Illinois, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient rental experience for our customers.

Key Responsibilities
  • Customer Service: Make eye contact and greet all customers, identify and attend to customer by name, verify rental agreement and thank each customer at the conclusion of their transaction.
  • Answer Customer Questions: Answer customer questions and provide assistance based on each customer's needs and requests, by brand.
  • Rental Process: Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Prepare Rental Agreement Folder: Prepare Rental Agreement Folder with all required information.
  • Customer Support: Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Appearance and Maintenance: Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition.
Requirements
  • Age: Must be at least 18 years of age.
  • Driver's License: Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years.
  • Work Authorization: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Work Experience: Must have 1 year of work experience (in the prior 3 years) with customer service responsibilities.
  • Employment History: Must have worked 6 months or more at most recent employer.
  • Residency: Must live within 30 minutes of O'Hare Airport.