Customer Service Representative
3 weeks ago
Job Description:
We are seeking a skilled and friendly Customer Service Representative to join our team at Tim Hortons. As a key member of our front-of-house team, your primary responsibility will be to deliver exceptional customer service in a fast-paced environment.
Hospitality & Customer Service:
- Create a positive first impression by maintaining a clean and inviting dining area, parking lot, and wearing proper attire.
- Ensure coffee and products are always fresh and accurate by following our REV procedures.
- Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
- Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Restaurant Operations:
- Adhere to all operational standards and guidelines for product preparation.
- Prepare all products accurately by following the order monitor.
- Communicate showcase and product needs to ensure availability for customers.
Estimated Salary: $15.50 - $18.00 per hour, depending on experience.
Benefits: Regular and predictable attendance is an essential function of this job. Working with multiple employees, serving & preparing a variety of food and beverages for customers, and interacting directly with customers and other employees is an essential function of this job.
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