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Technical Support Specialist

3 weeks ago

Addison, Illinois, United States Addison Public Library Full time

The Addison Public Library is seeking a skilled and customer-focused Technical Support Specialist to provide top-notch assistance and training to patrons using computers, software applications, and other digital services offered by the library.

Job Details

Salary: $16.54 - $20.67 per hour, based on competencies, experience, and internal equity.

Hours: Approximately 17 hours per week, with flexible scheduling to meet the needs of the library and its patrons.

About the Job

This role involves providing exceptional customer service at the Information Technology Services desk, assisting patrons with technology-related issues, and performing basic troubleshooting. The ideal candidate will be patient, knowledgeable, and able to communicate effectively with people of all ages and skill levels.

Key Responsibilities
  • Provide technical support and training to patrons using computers, software applications, and other digital services.
  • Assist patrons with technology-related issues, such as printing, scanning, and photocopying.
  • Perform basic troubleshooting to resolve technical issues and improve patron satisfaction.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • One year of related technical and customer service experience.
  • Bilingualism (English/Spanish or English/Polish) is preferred.
What We Offer

The Addison Public Library offers a competitive salary, generous paid time off, educational opportunities, and a supportive work environment that focuses on serving the community.

We are an equal opportunity employer and value diversity, inclusivity, and respect. If you're excited about this role and have the skills and qualifications we're looking for, please submit your application and resume through our portal.