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Bilingual Patient Care Specialist
2 months ago
Bilingual Patient Care Specialist at NHOMS PLLC
About Us:
At NHOMS PLLC, we are dedicated to delivering exceptional experiences for our clients, partners, and communities. Our mission is driven by our core values of innovation, compassion, accessibility, and teamwork, aiming to make a significant impact on our organization's growth and success.
We prioritize healing for our patients, and our team members approach each day with empathy for both patients and colleagues. We foster innovation at every level and ensure that we are accessible to one another as we work collaboratively.
We are looking for individuals who can help us continue our pursuit of reaching prospective patients and transforming their lives while enjoying the journey.
Position Overview:
As a key member of a collaborative Call Center team, the successful candidate will engage in sales activities related to managing inbound and outbound calls to convert prospective patients across our surgical centers. This role involves building long-term professional relationships with patients, effectively communicating product information, and enhancing patient knowledge and confidence.
Key Responsibilities:
- Act as a results-oriented individual responsible for making outbound calls and handling inbound inquiries, acquiring new patients, and surpassing goals through personal efforts and referrals.
- Handle incoming calls from prospective patients to discuss our dental implant solutions and follow up on leads through CRM by initiating outbound calls.
- Assist potential patients in their decision-making process using the NHOMS PLLC consult methodology.
- Manage the follow-up process by reaching out to interested patients to educate them on the process, identify their decision-making stage, and follow up with those who may have postponed treatment.
- Oversee the referral-based lead generation process by collaborating with existing patients to identify potential referrals.
- Perform additional duties as assigned.
Required Skills & Qualifications:
- Exceptional verbal and written communication abilities.
- Fluency in English and Portuguese; Spanish fluency is a plus.
- Self-motivated, professional, and driven by targets.
- Proficient in basic computer applications with a willingness to learn internal systems.
- A collaborative team player in a target-driven environment.
Remote Work Requirements:
- Ability to multitask through various computer programs and systems in a remote office setting with dual monitors.
- Proficient in troubleshooting computer issues and setup.
- Must have secure, reliable, and dedicated high-speed internet to support business needs.
- A dedicated and private workspace with minimal distractions is essential.
- Remote positions are available for candidates located in specific states.
Experience & Education:
- Associate's degree in a business-related field or equivalent experience.
- Preferably two years of successful inside sales experience.
- Experience in building and maintaining patient relationships.
Compensation & Benefits:
- Base compensation of $50K plus an uncapped sales incentive plan.
- Comprehensive medical, dental, and vision insurance.
- Paid vacation and sick leave.
- Access to a 401(k), Safe Harbor, and Profit Share Plan.
- Discounted oral surgery services for employees and their families.
- Eligibility for referral bonuses.
Our Commitment to Diversity and Inclusion:
At NHOMS PLLC, we are proud to foster a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together to make a difference in our industry. Our culture of innovation, diversity, and inclusion is fundamental to our success. We celebrate and value all voices, continually building a culture where everyone can be their authentic selves.
