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Field Service Technician

2 months ago

Phoenix, Arizona, United States Sungrow Power Supply Co., Ltd. Full time
About Sungrow Power Supply Co., Ltd.

Sungrow Power Supply Co., Ltd. is a leading global provider of photovoltaic (PV) inverter and energy storage system (ESS) solutions. With over 25 years of experience in the renewable energy industry, Sungrow has established itself as a trusted partner for solar energy projects worldwide.

Job Summary

We are seeking a highly skilled Field Service Technician to join our team in Phoenix, AZ. As a Field Service Technician, you will be responsible for providing technical support and maintenance services for our solar inverter and ESS systems. This is a full-time position that requires 80% travel.

Key Responsibilities
  • Perform technical assignments involving the installation, operation, testing, and maintenance of solar inverter and ESS systems.
  • Conduct troubleshooting and diagnosis under Sungrow's maintenance and repair guidelines.
  • Support and perform pre-commissioning and commissioning of solar inverter and ESS systems within schedule and work plans.
  • Perform Preventive Maintenance and other Long Term Service Agreement (LTSA) activities per the contract.
  • Investigate solar plant issues such as DC array grid faults, inverter design issues, and utility grid transients.
  • Provide feedback to the engineering and project team on possible mechanical and electrical design improvements.
  • Lead upgrade/rework projects (software and hardware) in the field and interact with customers to explain the project's technical scope and manage work schedule and commitments.
  • Work with customer SCADA engineers to set up systems communication and parameters involving Sungrow's controllers and F&G systems as needed.
  • Accurately describe troubleshooting sequences and procedures which they have observed.
  • Identify and document basic mechanical and electrical issues and problems.
  • Perform basic corrective maintenance.
  • Create/modify Field Service procedures for safety troubleshooting and maintenance if required.
  • When using contractors on sites, act as the Lead to ensure the contractors submit daily activity reports and JSA reports and work follows Sungrow standards and expectations.
  • Prepare and submit own Daily Activity Reports and Daily JSA Reports.
  • Work independently in the field and with Design Engineers to resolve high-level technical issues, support the investigation of the root cause for technology applications for complex projects.
  • Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plant operations.
  • Verify and comply with engineering documentation standards and test procedures.
  • Complete documentation in a timely and organized fashion.
  • Follow level-appropriate standard operating procedures.
  • Own creation and submission of all field paperwork and documentation for full compliance with site documentation and project requirement.
  • Serve as a safety second if needed.
Requirements
  • Associate's Degree in an Engineering or Computer Science Discipline from an accredited university or college.
  • Renewable industry experience is desired.
  • Power Electronics experience is desired.
  • OSHA 10 certificate within 12 months of date of hire.
  • NFPA 70e certificate within 12 months of date of hire.
Competencies
  • Strong demonstration of workplace safety practices.
  • Understands and follows a Safety Plan.
  • Comprehend Job Hazard Analysis and conduct level-appropriate Job Hazard Analysis.
  • Designated as Authorized Person for LOTO.
  • Compliant with environmental safety requirements.
  • Can utilize and inspect appropriate safety and fall protection equipment.