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Bookseller - Retail Sales Associate

2 months ago

Mishawaka, Indiana, United States Barnes & Noble Full time
About the Role

We are seeking a highly motivated and customer-focused Bookseller to join our team at Barnes & Noble. As a Bookseller, you will be responsible for providing exceptional customer service, creating a welcoming environment, and promoting a love of reading.

Key Responsibilities
  • Customer Service: Engage with customers, share your knowledge of books, and make relevant recommendations to create a personalized shopping experience.
  • Store Presentation: Ensure the bookstore is visually appealing, well-organized, and easy to navigate, with a focus on creating enticing displays and maintaining a clean and tidy environment.
  • Sales and Merchandising: Leverage key campaigns, such as pre-orders and staff picks, to drive sales and engage with customers. Identify opportunities to tailor merchandise selection to reflect the community's interests.
  • Knowledge and Education: Stay up-to-date on books and the industry, supporting the store with your knowledge to provide customers with a great experience.
  • Teamwork and Collaboration: Work collaboratively with the store team to achieve sales goals, support events, and maintain a positive and inclusive store environment.
  • Asset Protection: Adhere to all processes to control shrink, expense, and payroll, and recognize and offer to help both customers and employees with urgency and care.
Requirements
  • Passion for Reading: A genuine love of reading and knowledge of books.
  • Positive Attitude: A positive and can-do attitude, with a focus on providing excellent customer service.
  • Communication Skills: Clear and respectful communication, with the ability to listen to customers and solve problems.
  • Team Player: A willingness to work collaboratively with the store team to achieve sales goals and maintain a positive store environment.
About Barnes & Noble

Barnes & Noble is a leading retailer of books, music, and movies. We are committed to providing exceptional customer service and creating a welcoming environment for book lovers of all ages.